After-Sales Service
After-Sales Assurance
·Fast Restock: Regional warehouses ensure 7-day delivery. Critical spare parts always in stock.
·Instant Complaint Resolution: 24/7 multilingual support via WhatsApp/email.
Return policy
Returns are accepted within 30 days of purchase. Items must be unopened, unused, or in their original packaging. Gifts must also be returned.
Shipping policy
After placing your order, our team works as fast as possible to verify all order information. When everything is ready, we will update your tracking number and notify you. In the case that an order is made on an out-of-stock item, one of our friendly customer service representatives will contact you. At that time, you may choose to wait for restocking or cancel the order.
Privacy policy
GUGIIE is committed to the privacy of our customers. The questions and answers below explain what information we collect, how we use it, what we store, and our digital safety measures.
Warranty policy
We offer a 1 Year Limited Warranty on all GUGIIE items.
This policy is in place to guarantee our customers’ defect-free products. After review and acceptance of a warranty service, GUGIIE will replace the item. Please note that GUGIIE Limited Warranty extends to the original purchaser only.
What does the warranty cover?
The GUGIIE Limited Warranty covers manufacturer defects.
At GUGIIE we take great care to manufacture products with excellence and attention to detail. Unfortunately, we can not foresee everything, for that reason this warranty covers issues that result outside of typical use.
What is excluded from the warranty?
Damage, misuse, abuse, neglect, as well as normal wear and tear of a product are not covered.
Any use outside of operating instructions is not covered. We do not cover damage resulting from commercial use, improper assembly, failure to provide maintenance, flood, fire, disassembly, dropping, etc. On top of that, any modifications, repairs, or added parts unauthorised by GUGIIE void the warranty. We hold the right to review and deney Limited Warranty requests based on evidence of any user caused issues
Research & Development
In the highly competitive kitchenware market, GUGIIE stands out, precisely because of our unwavering pursuit and adherence to professional technology.
Since the establishment of the brand, we have assembled a professional technical team composed of senior industry experts and innovative talents. They are dedicated to kitchenware research and development, delving deep into the complexity of the kitchen environment and the diverse usage habits of users, and skillfully integrating the concept of ergonomics. In the mold design process, every detail is meticulously crafted, striving to control the mold accuracy to the micron level, laying a perfect foundation for the subsequent die-casting process.
The die-casting process is the core guarantee of the quality of GUGIIE kitchenware. We have invested heavily in introducing cutting-edge international intelligent die-casting equipment. By precisely regulating the temperature and pressure, the zinc alloy and aluminum alloy achieve a perfect fusion at the molecular level, endowing GUGIIE kitchenware with excellent qualities such as durability and fine texture. It can not only withstand the high-intensity tests of daily use but also bring users an ultimate operating experience.
Throughout the production process, GUGIIE strictly follows the highest international quality management system, conducting 24-hour real-time monitoring of every process to ensure that every piece of kitchenware leaving the factory meets or even exceeds industry quality standards. Our quality inspection team uses advanced detection technologies and equipment to conduct multi-dimensional and rigorous inspections of products, leaving no minor flaws overlooked.
In addition, our surface treatment technology is a major highlight of GUGIIE kitchenware. Through continuous research, development, and innovation, we can present a rich variety of exquisite appearances for kitchenware, ranging from fashionable and dazzling metallic luster to a delicate and comfortable matte texture, meeting the dual pursuit of aesthetics and functionality by different users.
Over the years, with the persistent exploration of professional technology, GUGIIE has continuously introduced new products, constantly bringing high-quality and innovative kitchenware products to consumers, winning high recognition and extensive praise from the market. Choosing GUGIIE means choosing professional technology to escort your kitchen life and embark on an unprecedented quality cooking journey.